As of: 26.09.2025

Company details: Neurawork GmbH & Co. KG, Schweppermannpark 1, 84539 Ampfing, Germany – represented by the managing partners Christoph and Sylvia Knöll

Part I – General Provisions

§ 1 Scope of Application, Contracting Parties, Definitions

These GTC apply to all contracts between Neurawork GmbH & Co. KG (hereinafter "Neurawork", "we" or "us") and our customers regarding the use of coaching, consulting, training and platform services, including access to video platforms, community areas (e.g. Discord) as well as accompanying materials/tools. Product examples and features are set out in the respective service description in the main contract.

Customers are entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) (B2B) and consumers within the meaning of § 13 BGB (B2C). Where this differs in individual cases, it is indicated in the main contract.

These GTC apply exclusively in the version valid at the time the contract is concluded. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless we expressly agree to their validity in writing.

Individual agreements (e.g. term, price, payment method) take precedence over these GTC, provided they have been agreed in writing.

§ 2 Subject Matter of the Contract, Scope of Services, Responsibility for Results

The subject matter of the contract is coaching, consulting and training services relating to AI topics, including access to a video platform, weekly live Q&A sessions, community/Discord, as well as a Neurawork AI platform (white-label capable) to support implementation (depending on the package booked). Content and scope are set out in the offer/main contract.

We owe the provision of services, not the success of any specific project or economic outcome, unless this is clearly stipulated in a contract for work (applicable exclusively to AI implementation projects). Guidance on tools, workflows or business development does not constitute legal, tax or financial advice.

Determination of services (§ 315 BGB): We may adapt content, processes and formats (e.g. order of modules, live slots, platforms/tools used) in a fair and appropriate manner, provided the overall character of the booked service is maintained and no material disadvantages arise for the customer.

Cooperation: The customer actively cooperates (timely provision of information, participation in sessions, implementation work). Without sufficient cooperation, effectiveness may be significantly limited; claims to remuneration remain unaffected.

Availability: Support via email to support@neurawork.ai is provided on working days (Mon–Fri) between 9 a.m. and 5 p.m. within a reasonable response time; on public holidays (registered office in Bavaria) and between 24 December and 1 January, the scope of support may be reduced.

§ 3 Conclusion of Contract, Text Form, Recordings

Our websites, brochures or advertisements do not constitute binding offers. A contract is only concluded upon acceptance of our offer (e.g. by email or e-signature).

Recordings of group calls: For quality assurance, documentation and knowledge provision, we record group calls (audio/video/chat). Customers may freely choose their display name; camera and microphone are voluntary. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest). Data subjects have a right to object under Art. 21 GDPR; we examine objections on a case-by-case basis. Rights to access, erasure, restriction and data portability remain unaffected; erasure may exceptionally be withheld where statutory retention obligations, enforceable rights of third parties or overriding legitimate interests (e.g. evidentiary purposes) prevent it.

§ 4 Prices, Due Dates, Payments

Prices, term and payment method are set out in the main contract; these GTC do not regulate price lists.

Unless otherwise agreed, fees are due immediately upon conclusion of the contract (advance payment). Permitted payment methods: bank transfer, SEPA direct debit (mandate required). For SEPA direct debit, the advance notification (pre-notification) period may be shortened to one day.

Instalment payments require an individual agreement and are subject to additional processing fees (total amount stated in the contract).

§ 5 Term, Termination, Withdrawal

The contract runs for the fixed term agreed in the main contract. Ordinary termination during the term is excluded.

B2B: No free right of withdrawal; the contractually agreed term is binding.

B2C: Right of withdrawal pursuant to §§ 312g, 355 BGB (see § 12).

The right to extraordinary termination for good cause remains unaffected by law (§ 314 BGB).

§ 6 Default, Suspension, Damages

Service deadlines only commence after full receipt of payment and fulfilment of the necessary cooperation obligations of the customer.

In the event of default in payment, we are entitled to suspend access and withhold services until payment is settled. Statutory default interest remains unaffected.

In the case of agreed instalment payments and default on at least two instalments, we may terminate extraordinarily and claim the remaining remuneration up to the regular end of the term as damages; the customer may prove that a lower loss was incurred.

§ 7 Performance, Subcontractors

We provide services with reasonable care and may engage service providers/subcontractors.

We do not owe a work performance (no specific result), unless expressly agreed otherwise in writing.

Impediments to performance originating from the customer's sphere (lack of cooperation, unavailability, technical defects on the customer's side) do not affect claims to remuneration.

§ 8 Conduct, Netiquette, Community

Customers shall behave respectfully towards the team and other participants; disruptions, insults, discrimination and spam are prohibited.

In the event of culpable violations, we are entitled, after a single warning, to suspend access temporarily or permanently; claims to remuneration remain in effect.

§ 9 Rights of Use, Platform Access, Account Sharing

Copyright: All content provided by us (videos, scripts, templates, databases, platform content, etc.) is protected by copyright. The customer receives a simple, non-transferable right of use for the term of the contract and exclusively for their own use within the scope of the purpose of the contract.

Sharing prohibited: The sharing of content, access or login data with third parties is prohibited; internal company use by clearly assigned employees is permitted, provided it has been approved by us in advance.

Account sharing/circumvention (e.g. IP obfuscation, VPN/Tor for multiple use) is prohibited. We may log access and evaluate IP/device signals to the extent necessary for fraud detection, security and prevention of misuse (Art. 6 (1) (f) GDPR). For details, see our privacy notice.

§ 10 Contractual Penalty and Lump-Sum Damages in Cases of Misuse

B2B (entrepreneurs): In the event of culpable sharing of content or access, or systematic account sharing, the customer forfeits a contractual penalty. The contractual penalty is determined at our reasonable discretion (§ 315 BGB) and amounts to at least the net total remuneration of the affected contract. Further claims for damages remain reserved; the customer is free to prove that a lower loss was incurred.

B2C (consumers): No contractual penalty is agreed. Instead, in the event of a culpable violation, the consumer owes lump-sum damages amounting to a maximum of the net total remuneration of the affected contract; the consumer expressly retains the right to prove that no loss, or a substantially lower loss, was incurred. Further statutory claims (including injunctive relief) remain unaffected.

§ 11 Payment Terms, SEPA Direct Debit, Invoices

Invoices are issued and transmitted by us exclusively in electronic form (e.g. by email). There is no entitlement to receive a paper invoice by post.

Payment of the invoiced remuneration must be made by the customer in accordance with the due date stated on the invoice. This constitutes the standard payment method.

At the express request of the customer, payment may also be made via the SEPA direct debit procedure. This requires the issuance of a duly signed SEPA direct debit mandate. In this case, the statutory right of objection applies in accordance with the terms agreed with the customer's bank.

§ 12 Withdrawal Policy for Consumers

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The period begins upon conclusion of the contract.

To comply with the withdrawal period, it is sufficient to send an unambiguous declaration of withdrawal in good time. The withdrawal may be made informally, in particular also in electronic form (e.g. by email to info@neurawork.ai). No justification is required.

There is no statutory right of withdrawal for entrepreneurs (B2B).

§ 13 Liability

We are liable for intent and gross negligence in accordance with statutory provisions.

In cases of simple negligence, we are liable – except in cases of injury to life, body or health – only for the breach of essential contractual obligations (cardinal obligations), and limited to the typically foreseeable damage.

The customer shall ensure that materials provided to us are free of third-party rights; the customer shall indemnify us against claims by third parties.

§ 14 Data Protection, Contact

Our privacy policy applies (available via our website). We process personal data in accordance with the GDPR and the German Federal Data Protection Act (BDSG).

Contact regarding contract, service and product information takes place via email/telephone/messenger on the basis of Art. 6 (1) (b) or (f) GDPR; marketing via email/telephone requires consent or is based on § 7 of the German Act Against Unfair Competition (UWG) (existing customer exception), in each case with a right to object.

Recordings of group calls: see § 3 (3).

§ 15 Applicable Law, Place of Jurisdiction, Language

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

B2B place of jurisdiction: The exclusive place of jurisdiction is – to the extent permissible – the registered office of Neurawork (Local Court of Traunstein, Regional Court district). B2C: The statutory places of jurisdiction apply.

The contractual language is German.

§ 16 Final Clause

Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected. An invalid provision shall be deemed replaced by one that comes closest to its economic purpose. The same applies to any gaps in the provisions.

Part II – Special Conditions for Coaching Programmes, Platforms, Community & Certificates

§ 1 Programme-Specific Services

Video platform & modules. Depending on the package, customers receive access to structured video units and supplementary materials. Details (e.g. number/scope of videos, modules) are set out in the programme description in the main contract. We are entitled to replace, update or adapt modules, content and videos at our reasonable discretion, provided the character of the overall programme is maintained and the customer suffers no disadvantage as a result.

Weekly live Q&A sessions. Several thematically focused live formats (e.g. fundamentals, advanced use, automation/workflows, business building) are regularly available; schedules and topics may vary. Session cancellations may occur (including at short notice, e.g. due to illness) and will be communicated via Discord. Such cancellations are avoided to the best of our ability or compensated for with alternative dates where possible. However, there is no entitlement to this.

Individual support in a group format. Consulting takes place in a group setting with the opportunity to ask individual questions, develop roadmaps and plan implementation; peer learning is an integral part. Participants undertake to handle the content, questions and examples of other participants responsibly and to treat them confidentially. Sharing this content, in particular via social media or other channels, is not permitted.

Community (e.g. Discord). Exchange, Q&A and feedback from the team/peers; voluntary challenges with individual feedback support implementation. Community rules apply additionally.

Neurawork AI platform. Access to curated GPT applications/tools aligned with the curriculum.

§ 2 Platform and Account Use

Access is provided on a strictly personal basis for the agreed term; sharing with unauthorised persons is prohibited. Personal logins are also required for employees of a corporate customer.

We may suspend access where there are objective indications of misuse (e.g. parallel logins, unusual geo/IP patterns); the customer will be informed of this.

§ 3 Reproduction, Making Publicly Available

Any unauthorised reproduction/distribution (in particular commercial use, uploading to open groups/forums, public presentations) is prohibited.

In the event of serious or repeated violations, we are entitled to terminate without notice for good cause; claims to remuneration up to the regular end of the term remain unaffected, subject to § 628 (1) BGB.

§ 4 Solicitation of Other Participants

Individual solicitation of other participants is permitted; systematic solicitation/poaching is prohibited. Harassment (cold pitching, spam) is not permitted. Within areas of our community platform expressly designated for this purpose (e.g. a channel for self-promotion), self-promotion is permitted within the allowed scope.

In the event of a violation: warning; in the event of repetition, exclusion from community channels; claims to remuneration remain in effect.

§ 5 Confidentiality & Trade Secrets

In trainings/calls, participants may disclose internal information. The customer is obliged to maintain confidentiality and not to disclose or exploit such information to third parties.

Violations entitle us to suspension/exclusion; further claims remain unaffected.

§ 6 Disruption of Training/Programme Procedures

Actions that impair training procedures or the customer experience of others (disrupting, trolling, spam bots, screen tearing during live sessions) are prohibited.

In the event of repeated culpable violations: suspension/exclusion at our reasonable discretion.

§ 7 Certificates & TÜV Examination

Upon successful participation, Neurawork issues – depending on the programme – a Neurawork certificate of participation (e.g. "AI Application and Strategy Expert") – requirement: fulfilment of the minimum criteria specified in Discord (e.g. completion of >80% of the content).

The coaching qualifies participants for optional participation in the examination conducted independently by TÜV SÜD ("Expert for AI Strategy and Application – TÜV (AI Strategy & Application Expert TÜV)"). The examination is conducted and invoiced exclusively by TÜV SÜD; participants are thoroughly prepared for the examination and supported in their preparation as part of the coaching programme. Nevertheless, Neurawork cannot guarantee that participants will pass the examination.